MakeIceCream.com has been selling ice cream makers online since 1999. We began in 1988 as a small chain of home made ice cream shops located in Burlington, Winchester, and Lexington, Massachusetts. In 1999 , we began selling ice cream makers in our shops along with our home made ice cream and we also set up this web site to offer the ice cream makers online. We strive to offer the most complete ice cream making web site in the world with the world’s largest selection of ice cream makers.
Mailing Address
MakeIceCream.com
29 Long Branch Ave
Long Branch, NJ 07740
Voice Mail
1-800-303-0551
Email
sales@makeicecream.com
Shipping Information
Free shipping, if offered, consists of Free UPS Ground Shipping to addresses served by UPS within any US State except Alaska and Hawaii.
We ship exclusively with UPS and we can not ship outside of the US. We offer UPS Ground Shipping as well as UPS 2nd Day Shipping. Our shipping charges are the actual charge by UPS to ship the item from our warehouse to your address. We do not add any “handling” or other fees. You will see the shipping charge for your item after you enter the “Ship To:” address on the first screen of the ordering system. We ship all orders the same day that the order is placed or the next business day. As a result, UPS Ground shipments take from 1 day to 10 days to arrive. (the 10 day maximum number would be for West coast orders placed on a Friday that did not ship until Monday). 2nd Day Air shipments will arrive in 1-5 days as orders placed late on Friday or on Saturday or Sunday will not ship until Monday. We are sorry but we do not offer Saturday Delivery, Overnight Shipping, or Same Day Service
Return Policy and Satisfaction Guarantee
We offer a 30 day 100% satisfaction guarantee. If an item that you receive from us is damaged or becomes defective within 30 days of delivery, email us and we will ship a replacement immediately and we will pay to have UPS pick up the damaged or defective item. If you are unhappy with an item, you may return it to us within 30 days of delivery for a refund of the purchase price and the original ground shipping charge (unfortunately, we can not refund any air or rush delivery charges). If you need to return an item that is not being replaced you must email to request a return authorization number which must be written on the outside of the shipping carton. The return authorization number makes it possible for us to credit your account immediately when the item arrives at our warehouse. Our warehouse staff is not allowed to accept delivery of any packages that do not have a return authorization number visible on the outside of the package. Any returned items that arrive at our warehouse unexpected either by return without a return authorization number or by refusal of original delivery will be subject to a 10% restocking fee and will not be credited for the original shipping charge. There is no restocking fee for any item returned with a return authorization number.