We offer a 30 day 100% satisfaction guarantee. If an item that you receive from us is damaged or defective, call our toll-free number and we will ship a replacement immediately and we will pay to have UPS pick up the damaged or defective item. If you are unhappy with an item, you may send it back for a refund of the purchase price and the original shipping charge. If you need to return an item that is not being replaced you must call us to request a return authorization number which must be written on the outside of the shipping carton. The return authorization number makes it possible for us to credit your account immediately when the item arrives at our warehouse. Our warehouse staff is not allowed to accept delivery of any packages that do not have a return authorization number visible on the outside of the package.